Boutique Assistant Manager - Polo Park

Nestle Operational Services Worldwide SA • Winnipeg, MB

8d • CA$54,000 - CA$60,000 • Onsite

About The Position

We are looking for a Boutique Assistant Manager at our Polo Park boutique in Winnipeg, as we proudly return to the market after several years, with an opening planned for September 2026. This is a brand-new role supporting this exciting chapter. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

Requirements

• 4-5 years of High-Volume Retail Management
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs

Nice To Haves

• the luxury retail space is an asset
• Experience in the food or coffee space an asset

Responsibilities

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
• Maximize guest frequency, sales and acquisition of new customer in the boutique
• Maximize capsule, accessories and machines sales in the boutique
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan
• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals
• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
• Monitor and manage schedules to ensure boutique operations and customer service goals are met
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
• Support stock team by performing spot checks and assisting with inventories and deliveries

Benefits

• Competitive salary (54K to 60K) + quarterly bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine & monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed