BottleDrop Customer Care Associate - Glisan

OREGON BEVERAGE RECYCLING COOPERATIVE • Portland, OR

1d • Onsite

About The Position

The Customer Care Associate (CCA) is a redemption center employee positioned on the exterior of the site. The role involves greeting and engaging with customers, informing them of redemption center policies and procedures, welcoming them, and answering any questions they may have upon entry. The employee is also responsible for maintaining the cleanliness and appearance of the exterior of the building (and interior as needed) to ensure safety for staff and customers.

Requirements

• High School Diploma or GED required
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
• Ability to work a flexible schedule to accommodate business needs
• Ability to lift and carry up to 50 lbs., stand for several hours a day, and climb ladders
• Reliable transportation

Responsibilities

• Conducts regular monitoring of assigned Redemption Center properties, including but not limited to the parking lot, the perimeter of the Center, and within the Center (as needed).
• Maintain the appearance of the redemption center exterior (and interior as needed) including removing all garbage and organization of shopping carts left on property.
• Reporting irregularities, including but not limited to out of policy events, facility and safety hazards, and emergency situations to the site supervisor or AOS.
• Professionally and politely engages and enforces policy infractions such as daily limits, out of state containers, or other items that might violate our Customer Code of Conduct.
• Prepares and communicates timely and detailed reports of incidents.
• Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system.
• Adhere to OSHA Safety Standards and OBRC policies.
• Other job duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees