BOSS Transportation Mentor

Nemcsa • Alpena, MI

8d • Hybrid

About The Position

The BOSS Transportation Mentor helps families overcome transportation barriers affecting health, employment, education, childcare, and overall stability. Through mentoring, case management, resource navigation, and direct transportation support, the role empowers participants to move toward greater self-sufficiency. This is a hybrid position, combining remote work from a home office with extensive travel throughout the service area.

Requirements

• Associate degree in Social Work, Human Services, Sociology, Psychology, Public Health, Community Health, or a related field.
• At least two years of experience working with vulnerable populations, families experiencing poverty, case management, mentoring, transportation coordination, community health navigation, or a related human services field.
• Strong communication, organizational, and relationship-building skills, with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office, databases, electronic documentation systems, and participant tracking software.
• Valid Michigan driver's license and reliable transportation.
• Ability to submit fingerprints for a State of Michigan Background Check and provide acceptable identification for fingerprinting.

Nice To Haves

• Bachelor's degree preferred.
• Experience with participant goal planning, resource navigation, community partnerships, and case documentation preferred.

Responsibilities

• Provide intensive case management, mentoring, and support to families enrolled in the BOSS program.
• Assess transportation needs and identify barriers affecting participant goals and stability.
• Develop and monitor individualized action plans that support family success.
• Provide transportation for approved activities related to healthcare, employment, education, childcare, and other self-sufficiency goals.
• Connect participants with community resources, healthcare services, transportation providers, and public benefit programs.
• Maintain regular contact with participants through phone calls, meetings, community visits, and occasional home visits.
• Document services, transportation supports, participant progress, and outcomes in agency systems.
• Build relationships with community partners and collaborate to address participant needs.
• Complete required training, including Community Health Worker (CHW) certification, and participate in ongoing professional development.
• Ensure compliance with program requirements, confidentiality standards, and safe transportation practices.
• Serve as a trusted mentor and advocate, helping families overcome barriers, access resources, and build long-term stability and self-sufficiency.

Benefits

• Medical/Rx, vision, and dental insurance with employee coverage at no cost.
• Generous employer 401(k) contributions.
• Life and disability insurance.
• Work-life balance and flexibility whenever possible.
• 10+ paid holidays each year, generous vacation time, and sick leave benefits.
• Employment may qualify for the Public Service Loan Forgiveness (PSLF) Program.
• Auxiliary aids and services are available upon request to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree