Bookseller - PT

Barnes & Noble•Richmond, VA

3d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and daily operations by unpacking and shelving deliveries, tidying displays, and serving customers at the register in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They work as part of a busy team and are trained to master the operational competencies of the role, including using store technology, merchandising, register operation, receiving and shelving deliveries, locating products, assisting the café team when needed, and following loss-prevention and de-escalation procedures. As they gain experience, Booksellers build knowledge of books and other store products, maintain sections and backstock, make recommendations, and help support sales objectives and new releases. The position may involve working in other stores in the wider Cluster when able and needed. With demonstrated mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller and take on new challenges and growth opportunities. Employees must comply with company policies and procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. The stated starting hourly rate is $14.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary by scheduled weekly hours and location. Those scheduled under 20 hours per week receive Employee Discount, EAP, and Sick Pay. Those scheduled 20–29.99 hours receive those benefits plus paid time off, paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. Those scheduled 30 hours or more also receive comprehensive medical, dental, and vision benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, cleanliness, and displays through merchandising and tidying.
Operate registers quickly, competently, and reliably while providing professional customer service.
Support receiving and unpacking deliveries and accurately shelve products.
Use product knowledge, colleagues, BookMaster, and available information tools to locate books and products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, and other store categories, including educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand.
Maintain store sections and backstock and present books and other products attractively.
Make effective book recommendations and help customers with their shopping.
Support sales objectives and products, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Comply with company policies and procedures.
Work in other stores in the Cluster when able and needed.