Bookkeeping Operations Coordinator

Xtend, Inc • Grand Rapids, MI

5h • $22 - $24 • Onsite

About The Position

Xtend is seeking a Bookkeeping Operations Coordinator to oversee daily bookkeeping operations, support team development, and ensure exceptional service delivery for our credit union clients. This role combines advanced bookkeeping expertise with leadership responsibilities, serving as a key resource for complex reconciliations, quality assurance, workflow coordination, and staff training. This is a full-time, in-office position, with no remote opportunities.

Requirements

• High School Diploma/GED required
• Minimum of two years of bookkeeping experience, preferably within a credit union or financial institution
• Strong understanding of reconciliations, balancing processes, and exception processing
• Excellent attention to detail and commitment to accuracy
• Ability to analyze complex issues and identify effective solutions
• Strong organizational and time-management skills
• Professional written and verbal communication skills
• Ability to coach, train, and support team members in a collaborative environment
• Experience handling confidential financial information with discretion and professionalism
• Flexibility to work off-hours when necessary to complete daily processing requirements

Nice To Haves

• Associate degree in a business-related field or equivalent experience preferred

Responsibilities

• Coordinate and oversee daily bookkeeping operations for assigned credit union clients
• Monitor workload distribution, team performance, and service levels to ensure deadlines and quality standards are met
• Conduct audits of end-of-day (EOD) spreadsheets, end-of-month (EOM) reconciliation packets, and exception processing activities
• Serve as the primary escalation point for complex balancing, reconciliation, and exception processing issues
• Assist management with coaching, training, and development of Bookkeeping Specialists
• Deliver training and operational support to credit union staff during client transitions and offboarding activities
• Respond to client inquiries through Zendesk and ensure timely issue resolution
• Collaborate with management to maintain procedures, processing guides, and operational documentation
• Support continuous improvement initiatives and identify opportunities to enhance processes and service delivery
• Provide staffing support, backup coverage, and hands-on bookkeeping assistance as needed
• Maintain proficiency in daily bookkeeping functions and operational responsibilities

Benefits

• opportunities to expand your leadership skills
• deepen your financial operations expertise
• contribute to a collaborative culture focused on service excellence, continuous improvement, and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED