Bookkeeping Manager

PARADIGM SENIOR SERVICES INC•North Miami, FL

19h•$65,000 - $75,000•Hybrid

About The Position

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Requirements

Minimum 3 years of experience in bookkeeping or accounting, with at least 2 years in a client-facing bookkeeping firm, CPA firm, or outsourced accounting environment
Minimum 1-2 years of experience in supervising or reviewing the work of other bookkeepers (remote or offshore team experience strongly preferred)
Advanced QuickBooks Online proficiency
Solid understanding of accrual vs. cash accounting, reconciliations, and business financial statements
Experience managing multiple clients and deadlines simultaneously
Clear, confident, professional written and verbal communication with business owners
Comfortable with cloud accounting apps (e.g., Bill.com, Gusto/ADP, Expensify, Ramp)

Nice To Haves

Experience with multi-entity clients, or industry niches of healthcare or professional services preferred
Experience building or maintaining SOPs and onboarding new team members preferred
Dynamics 365 proficiency preferred

Responsibilities

Serve as the primary contact for a portfolio of bookkeeping clients, handling onboarding, scoping, recurring communication, and issue resolution
Run monthly and quarterly check-ins and explain financial results in plain language to business owners
Identify scope creep, flag out-of-scope work, and recommend upsell opportunities (ex: CFO advisory) to leadership
Maintain client satisfaction and retention, and proactively address late documents, missing information, or recurring errors
Assign, prioritize, and track work for offshore bookkeepers across time zones, maintaining a reliable daily overlap window
Review all team output (bank and credit card reconciliations, transaction categorization, journal entries, AP/AR allocations, financial statements) before delivery to clients
Train, coach, and give regular performance feedback
Write and maintain SOPs, checklists, and client-specific notes so work is repeatable
Monitor productivity, turnaround times, and error rates, and address performance gaps directly
Manage access and data-security practices for offshore staff (least-privilege system access, secure document handling)
Own the month-end close calendar for all assigned clients and ensure deadlines are met
Prepare or review monthly financial statements (P&L, balance sheet, cash flow) and investigate unusual variances
Handle more complex entries the team escalates: accruals, prepaid/deferred items, fixed assets and depreciation, loan amortization, intercompany activity, and cleanup/catch-up projects
Oversee or coordinate payroll reconciliation
Prepare clean year-end packages and support the CPA/tax team with requested schedules and adjustments
Improve workflows using automation and app integrations (bank feeds, receipt capture, practice management tools, etc)
Maintain the accounting system (QuickBooks, etc) so work status is always visible
Contribute to capacity planning and hiring decisions for the offshore team
Other duties as assigned