Booking Manager (Lead Conversion & Call Team Manager)

Foxy Coatings • Reading, PA

3d

About The Position

The Booking Manager is responsible for leading and managing the Lead Specialist team to maximize appointment bookings from inbound and outbound leads. This role owns the front-end conversion process — ensuring every lead is contacted quickly, handled professionally, and converted into a scheduled appointment. The Booking Manager drives performance through training, tracking KPIs, and holding the team accountable to high standards.

Requirements

• 2–5 years in call center, inside sales, or appointment setting leadership
• Proven experience managing a team and hitting conversion targets
• Strong understanding of sales processes and objection handling
• Experience with CRM systems and lead tracking
• High-level communication and leadership skills
• Results-driven and numbers-focused
• Strong leader who holds people accountable
• Competitive and performance-oriented
• Process-driven with a focus on efficiency
• Excellent communicator and coach

Responsibilities

• Manage, train, and coach Lead Specialists (call setters)
• Set daily/weekly booking targets and hold team accountable
• Monitor calls, provide feedback, and improve scripts
• Run daily huddles and performance reviews
• Ensure all leads are contacted quickly (speed-to-lead)
• Improve show rate and booking percentage
• Refine scripts, objection handling, and follow-up systems
• Implement call flows that maximize booked appointments
• Track individual and team performance daily
• Identify low performers and take corrective action
• Report metrics to leadership with clear insights
• Ensure all unbooked leads are consistently followed up
• Build and enforce multi-touch follow-up sequences (calls, texts, emails)
• Prevent lead leakage — no lead left behind
• Work with marketing to improve lead quality
• Communicate feedback on lead sources and performance
• Coordinate with sales team to ensure smooth handoff of booked appointments
• Maintain CRM accuracy and lead tracking
• Build efficient workflows for lead distribution and assignment
• Optimize automation while maintaining personal touch

Benefits

• Base Salary + Performance Bonus tied to: Booking rate, Show rate, Revenue from booked leads, Team performance metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed