Booker

Village Ford • Dearborn, MI

13d • Onsite

About The Position

Booker — Be the Backbone of Our Service Department! This role is key to our dealership’s rhythm. You’ll work closely with the office manager, service director, HR, techs, and advisors to make sure things flow from repair order to reimbursement — and everything in between. This isn’t just a desk job — it’s a vital part of the service experience. You’ll be working in a high-energy environment with supportive coworkers, and you'll be constantly learning from the best in the business.

Requirements

• High school diploma
• Great communication and people skills
• Experience with Ford dealership systems, service writing, or customer service
• Strong computer skills (you’re quick and accurate)
• Emotional maturity and the ability to stay cool under pressure
• A knack for organization and follow-through
• Willingness to jump in and support the team whenever needed

Responsibilities

• Processing warranty claims (you’ll be the go-to expert on factory requirements)
• Tracking returns and credits
• Following up on unpaid or rejected claims — and appealing when necessary
• Filing and adjusting claims
• Backing up roles like cashier and rental desk during busy seasons or time off
• Training coworkers on billing processes through the full repair order lifecycle
• Monitoring the register and daily reconciliation
• Attending team meetings to help everyone stay aligned on warranty requirements

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• long and short-term disability
• accident
• critical illness
• pet insurance
• identity theft protection
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED