Bond Claims Assistant

HCC Service Company•Los Angeles, CA

2d•$20 - $28•Hybrid

About The Position

Claims Assistant Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a Claims Assistant at our office in downtown Los Angeles. Do you have an eye for detail and accuracy? Do others compliment your reliability and follow-through? Do you thrive in an environment of high-volume teamwork? We are looking for an individual who is efficient, accurate and detail-oriented and who enjoys the challenge of a high-volume work environment. Key Responsibilities This position will be responsible for: Setting up electronic files with documents, dates, and well-written summaries Updating claimants and internal colleagues by phone and written correspondence about the status of claims Process mail and payment checks Performance Objectives and Timeline During the first 30 days: Learn about surety bonds. Get to know the Claims team members. Become familiar with our software, including file management systems. Assist with incoming and outgoing mail. During the first 3 months: Learn about claims terminology and documents. Set up files, documents, and summaries in Salesforce and Box.com. Prepare payment checks for claimants. During the first 6 months and beyond: Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties. Take initiative to help other claims teams, as appropriate. Answer incoming Claims calls. Tokio Marine HCC is a leading specialty insurance company with offices in the United States, the United Kingdom, Europe, and other locations. We offer competitive compensation, great benefits, a hybrid schedule, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

Requirements

Experience with data entry, file organization
Customer service mindset – eager to help, regardless of the task
Quick to understand processes and procedures
High attention to detail and accuracy
Teamwork, planning and organizational skills
Excellent interpersonal skills
High school diploma or equivalent

Responsibilities

Setting up electronic files with documents, dates, and well-written summaries
Updating claimants and internal colleagues by phone and written correspondence about the status of claims
Process mail and payment checks
Assist with incoming and outgoing mail.
Learn about claims terminology and documents.
Set up files, documents, and summaries in Salesforce and Box.com.
Prepare payment checks for claimants.
Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties.
Take initiative to help other claims teams, as appropriate.
Answer incoming Claims calls.