Boiler Service and Start-up Technician

Hoffman & Hoffman•Roanoke, VA

26d

About The Position

The Boiler Service and Start-up Technician provides preventative maintenance, start-up, warranty, and repair services for light commercial and industrial hydronic equipment, with a strong emphasis on customer service. The technician works with specialized equipment serving hydronic heating and potentially domestic water systems in settings such as schools, hospitals, office buildings, industrial buildings, universities, manufacturing facilities, and other large institutions. The role may occasionally require after-hours callouts for emergency repairs. It also involves providing guidance to administrative personnel to help plan, schedule, and coordinate field HVAC service and construction or replacement work. Hoffman Mechanical Solutions, Inc. describes itself as focused on providing innovative HVAC solutions through superior design and customer service. The company is 100% employee-owned through an Employee Stock Ownership Plan (ESOP), which it describes as a company-paid retirement benefit in addition to 401(k) options for employee contributions.

Requirements

Associate degree or equivalent from a technical/trade school with a certificate in Heating, Ventilation, and Air Conditioning.
Minimum of five years of related experience preferred, or an equivalent combination of education and experience.
Valid driver's license and clean driving record.
Must pass pre-hire background check, motor vehicle report, and drug screening.
Ability to read, comprehend, and write simple instructions and short correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and understand data in graphical formats.
Ability to recognize problems, develop cost-effective solutions, collect data, establish facts, and draw valid conclusions.
Ability to prioritize and work effectively on multiple tasks in a fast-paced environment, meet deadlines, and work independently as well as interact effectively with others.
Ability to use and maintain hand tools, wiring diagrams, piping schemes, engineering specifications, and other equipment to diagnose and repair units.
Ability to maintain high standards of mechanical installation practices and read and interpret blueprints, plans, and manuals.
Good analytical skills, attention to detail, and willingness to research and study OEM manuals before visiting job sites.
Strong customer service, communication, organizational, and self-motivation skills, with a positive attitude and desire to exceed customer expectations.
High ethical standards and ability to maintain confidentiality.
Knowledge of basic electricity, electrical control systems, and general mechanical systems; working knowledge of mechanical systems.
Ability to keep product certifications current.
Ability to use power tools, a computer, and a smartphone.
Comfortable working in all types of conditions.
Physical ability to perform required job duties, including frequent standing, walking, reaching, stooping, kneeling, crouching, climbing ladders, crawling, and lifting or moving loads up to 75 pounds.

Nice To Haves

Operational knowledge of computers and Microsoft Office software.
Boiler, water heater, and/or pump repair or service experience.
At least five years of related experience.

Responsibilities

Build customer relationships and confidence in Hoffman Mechanical Solutions and its products, while understanding customer needs and expectations.
Provide technical support, repairs, overhauls, general maintenance, and start-ups for commercial mechanical equipment, including boilers, water heaters, pumps, humidifiers, booster systems, and variable frequency drives.
Diagnose and troubleshoot commercial hydronic plumbing equipment.
Service assigned products and equipment efficiently and effectively to ensure customer satisfaction.
Plan ahead for jobs and ensure the proper tools are available.
Identify, analyze, diagnose, and repair systems and products at customer locations.
Perform onsite preventative maintenance and provide replacement parts and modifications as needed or requested.
Help prevent future onsite issues by examining building layouts, gathering materials, and coordinating as needed.
Complete job paperwork and work with the Service Coordinator to maintain accurate, updated files.
Manage project expenses through a planned course of action.
Inspect and maintain vehicles, including checking condition and inventory needs and scheduling and completing repairs and routine maintenance.
Provide guidance and direction to administrative personnel for planning, scheduling, and coordinating field HVAC service and construction or replacement work.