Body Shop Service Writer

GTG Peterbilt•Cedar Rapids, IA

16d•Onsite

About The Position

GTG Peterbilt - Cedar Rapids is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business. We are looking for an experienced Body Shop Service Writer/Advisor to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks.

Requirements

Must have strong customer service skills
Must have general computer knowledge
Must demonstrate attention to detail.
Must pass pre-employment drug screen and background check

Nice To Haves

A college degree or a certificate/degree from a trade school is preferred, but not required

Responsibilities

Open and close work orders providing as much information as possible
Record, adjust and report technicians time for work orders and payroll
Greet customers in a professional and courteous manner in person or over the phone.
Help cover phone calls for the Body Shop
Try to resolve customer complaints
Schedule appointments
Supervise and assist technicians with the diagnosis and repairs of their jobs
Assist with warranty repair paper flow
Consult with the parts department on special order parts and sublet repairs
Instruct the following shift’s service writer on any special instructions and appointments
Keep Body Shop Manager informed of all customer complaints and technician problems
Perform other duties as assigned