Nissan Body Shop Parts person
About The Position
Sells parts to all customers, over the counter, through the shop, or on the phone. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides a high level of service to internal and external customers. Notifies manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside sources and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Make sure all internal requests for parts are billed on service repair orders. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Participates in all training programs that are made available. Maintains professional appearance. Other tasks as assigned.
Requirements
- Dealership experience working as a Parts Counter in Body Shop preferred.
- 2-3 years’ experience handling Parts and customer service.
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Ability to pass pre-employment testing, including a background check, MVR, and drug screening.
Nice To Haves
- Dealership experience working as a Parts Counter in Body Shop
Responsibilities
- Sells parts to all customers, over the counter, through the shop, or on the phone.
- Answers phone calls, provide price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Notifies manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Make sure all internal requests for parts are billed on service repair orders.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Participates in all training programs that are made available.
- Maintains professional appearance.
- Other tasks as assigned.
Benefits
- Salary + Commission potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
