Body Shop Parts Advisor - Nalley Hyundai
About The Position
The Body Shop Parts Advisor is responsible for providing guidance and assistance on the selection and procurement of required parts per the manufacturer's guidelines. They will assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. The advisor will inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line. They will also answer phone calls, provide price quotes and other information. Additionally, they will review body shop estimates to ensure parts ordered are correct and pricing is in line with the estimate. The role involves pulling and filling orders from stock, notifying the body shop parts manager of out-of-stock parts or shop materials, and locating out-of-stock parts from outside sources, submitting emergency orders if necessary. The advisor will notify all necessary parties when special ordered parts have been received, pull orders for delivery to the parts department ensuring all parts are tagged with customer names and job numbers, and follow up on back-ordered parts. They will replenish assigned inventory daily, verify will-call and back-order files weekly, and return to vendors or stock items not picked up or required. The role also includes assisting outside sales representatives with their orders and ensuring all internal requests for parts are billed on service repair orders.
Requirements
- Excellent communication and customer service skills.
- Able to maintain a professional image and demeanor.
- Ability to multi-task in a fast paced environment.
- Strong computer & phone skills (Internet, MS Outlook) is a must.
- Must be able to pass pre-employment screen (background & drug test).
Nice To Haves
- Ability to speak multiple languages is always a plus.
- Previous automotive parts experience or military equivalent experience preferred.
Responsibilities
- Provide guidance and assistance on the selection and procurement of required parts per the manufacturer's guidelines.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answer phone calls, provide price quotes and other information.
- Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pull and fill orders from stock.
- Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notify all necessary parties when special ordered parts have been received.
- Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number.
- Follow up on back-ordered parts.
- Replenish assigned inventory daily.
- Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Assist outside sales representatives with their orders.
- Make sure all internal requests for parts are billed on service repair order.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
