Body Shop Office Manager

Colonial Chevrolet of Acton • Acton, MA

18h

About The Position

Colonial Chevrolet of Acton is seeking an organized, dependable, and customer-focused Office Manager for its Body Shop and Collision Center. The role helps keep the office running smoothly and supports customers throughout the collision repair process. The ideal candidate can manage multiple priorities, maintain accurate records, and communicate professionally with customers, insurance companies, and the repair team.

Requirements

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to multitask and follow through in a busy environment.
• Comfort using computers, email, and office software.

Nice To Haves

• Previous body shop, collision center, dealership office, or automotive administrative experience.
• Experience with collision estimating or management systems such as CCC ONE or Mitchell.
• Familiarity with insurance claims, repair orders, billing, and accounts receivable.

Responsibilities

• Greet customers, answer incoming calls, and schedule estimates and repair appointments.
• Open, maintain, and close repair orders, ensuring paperwork is accurate and complete.
• Communicate with customers about repair status, scheduling, and vehicle pickup.
• Coordinate insurance paperwork, approvals, supplements, and payment follow-up with the Body Shop Manager and estimators.
• Assist customers with rental vehicle arrangements.
• Prepare invoices, collect payments and deductibles, and submit completed paperwork to the dealership accounting office.
• Monitor outstanding balances and follow up with customers and insurance companies.
• Maintain organized files and support daily administrative operations.
• Work with the Body Shop Manager, technicians, parts department, and accounting team to keep repairs moving efficiently.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed