Body Shop Manager
About The Position
Preston Auto Group is seeking an experienced, motivated, and results-driven Body Shop Manager to lead our collision repair center in New Castle, Pennsylvania. We are looking for a proven leader who understands all aspects of collision center operations, including production management, insurance relations, estimating, financial performance, and customer satisfaction. The ideal candidate will have a strong background in collision repair management, excellent leadership skills, and the ability to maximize productivity and profitability while maintaining exceptional repair quality.
Requirements
- Minimum 5 years of collision repair industry experience preferred.
- Previous Body Shop Manager or Collision Center Manager experience strongly preferred.
- Strong knowledge of insurance estimating, supplements, repair procedures, and production management.
- Experience with CCC ONE or similar collision estimating and management software preferred.
- Knowledge of OEM repair requirements and I-CAR standards.
- Strong financial management and analytical skills.
- Excellent communication, organizational, and leadership abilities.
- Proven ability to improve shop profitability, productivity, and customer satisfaction.
Responsibilities
- Oversee all daily body shop operations, including estimating, repair planning, production scheduling, and vehicle delivery.
- Manage workflow to ensure repairs are completed efficiently, accurately, and on schedule.
- Monitor technician productivity, efficiency, and overall shop capacity.
- Reduce repair cycle times and improve on-time vehicle delivery performance.
- Coordinate with parts, service, insurance companies, and outside vendors to minimize delays.
- Maintain high standards for repair quality, safety, and OEM repair procedures.
- Manage department sales, gross profit, expenses, and overall profitability.
- Monitor key performance indicators, including labor gross profit, parts gross profit, technician productivity, cycle time, and touch time.
- Identify opportunities to improve operational efficiency and financial results.
- Maintain proper repair documentation, accurate billing, and timely repair order closing.
- Control expenses, materials usage, supplements, and sublet costs.
- Maintain strong working relationships with insurance carriers, adjusters, and customers.
- Oversee insurance estimates, supplements, claims documentation, and approvals.
- Ensure consistent communication with customers throughout the repair process.
- Resolve customer concerns professionally and maintain high customer satisfaction.
- Support and develop insurance referral and direct repair program (DRP) relationships.
- Lead, coach, and develop estimators, technicians, painters, and support staff.
- Establish clear performance expectations and accountability.
- Conduct regular production meetings and monitor repair progress.
- Recruit, train, and retain high-performing team members.
- Promote a positive, professional, and team-oriented working environment.
Benefits
- Health, Dental & Vision Insurance
- 401(k) with Employer Match
- Paid Uniforms
- Paid Time Off
- Paid Training
- Employee Pricing on New Vehicles
- Free access to the Preston Auto Fitness Center
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
