About The Position

Wallwork Truck Center is seeking a motivated, hands-on Truck Body Shop Manager to lead its Bismarck body shop. The role is part of a collaborative leadership team committed to developing employees, delivering exceptional customer experiences, and continuously improving. The manager is expected to take initiative, lead by example, build a positive team culture, coach and mentor employees, uphold quality and workmanship standards, and focus on productivity and profitability. The manager oversees the body shop’s day-to-day operations and a team of five employees, with authority to interview, hire, train, and terminate staff. The position includes overseeing estimating, billing, and financial records; making operational and staffing adjustments to improve profitability; and ensuring exceptional customer service. Travel of 20% is required for career fairs and customer-shop visits to inspect damaged vehicles and prepare estimates. Telecommuting is permitted one day per week.

Requirements

  • Two years of vocational training in collision repair or a similar field, or foreign equivalent.
  • Two years of work experience in the job offered, as a management consultant, or in a related role.
  • Some work experience using estimating software: Audatex, Mitchell, Truck Est, Truck Writer, Quapter, CCC One, or Adjustrite.
  • Some work experience using booking software: Smart Sheet, Lucid Chart, BE Slick, or Karmack Fusion.
  • Some work experience using accounting software: Sage, Quicken, or QuickBooks.
  • Some work experience using office software: Word, Excel, Access, Publisher, or PowerPoint.
  • Some work experience using frame software: The Shark 360, Pro V, Sonic 360, Meridan Live Mapping, or Auto Scan.
  • Ability to travel 20% of the time.

Responsibilities

  • Manage the day-to-day operations of the entire body shop.
  • Manage five autobody employees, including interviewing, hiring, training, and terminating employees.
  • Deliver exceptional customer service.
  • Oversee financial records and make adjustments as needed.
  • Review operations and make strategic adjustments, including changes to staff habits, to positively impact profits.
  • Counsel and train team members to improve productivity and profitability.
  • Oversee estimating and billing to maximize profitability.
  • Travel to career fairs to find and hire employees.
  • Visit customer shops to inspect damaged vehicles, trucks, and trailers and prepare estimates.
  • Help develop and grow the company's business.
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