Body Shop Manager- Fix Auto Dartmouth

Steele Auto Group • Dartmouth, NS

8d

About The Position

We are looking for a Body Shop Manager to lead our Fix Auto Dartmouth collision centre with energy, accountability, and a strong commitment to operational excellence. This is a leadership role for someone who knows the collision industry inside and out and is ready to take ownership of a high-performing, fast-paced environment. You will be responsible for driving shop performance, developing people, strengthening partner relationships, and ensuring every repair meets the highest standards of quality and safety. This is an opportunity to step into a role where leadership, decision-making, and culture truly matter.

Requirements

• Minimum 3 years of management experience as a Body Shop Production Manager or in a collision repair facility.
• Prior experience as a collision estimator or insurance appraiser.
• Able to work independently with minimal supervision.
• Adaptable and flexible in a constantly changing environment.
• Strong tact, diplomacy, and ability to interact with all levels of personnel.
• Highly organized, capable of managing multiple tasks simultaneously.
• Strong problem-solving, analytical, and decision-making skills.
• Able to multi-task in a fast-paced environment.
• Ability to prioritize and plan work independently.
• Excellent communication skills (reading, writing, speaking, and listening).
• Able to train and motivate the production team.
• Demonstrates professional leadership abilities.
• Valid driver’s license with an insurable driving record.

Nice To Haves

• Proficiency in Estimating Software (Audatex and Mitchell) is an asset.
• PBS software, I-CAR or other industry training is preferred.

Responsibilities

• Manage daily operations, ensuring a positive work environment and excellent customer experience.
• Maintain strong relationships with insurance agents, dealerships, and fleet accounts.
• Inspect vehicles and assist with damage appraisals.
• Inform customers about the repair process, insurance claims, payment, and delivery timelines.
• Keep insurance adjusters, staff, and customers updated on repair status; handle supplements and negotiations with insurers.
• Ensure compliance with insurance partner guidelines.
• Monitor repair progress, safety procedures, and equipment use.
• Oversee OHS program and safety audits.
• Inspect completed repairs, explain warranties, and ensure quality control.
• Assign tasks, review work orders, and verify work quality.
• Address customer complaints promptly, according to dealership guidelines.
• Oversee parts ordering and maintain relationships with dealers and suppliers.
• Facilitate and arrange technical training for employees.
• Monitor and maintain equipment, recommending purchases as needed.
• Ensure cleanliness of work and customer areas.
• Hire, train, motivate, and manage body shop staff, fostering positive communication and culture.
• Monitor financial performance, including expenses, revenue, productivity, and budgeting.

Benefits

• Competitive wage commensurate with knowledge, skills, and experience.
• Relocation assistance of up to $7,500 is available for the successful candidate moving from outside Atlantic Canada.
• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed