Body Shop Estimator

Al Serra Auto Plaza • Grand Blanc, MI

3d

About The Position

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).

Greet customers promptly with a smile
Obtain customer and vehicle information
Clearly report all vehicle symptoms and damage as described by the customer
Prepare a complete and accurate estimate of cost for labor and parts
Establish a follow up time (under promise, over deliver)
Monitor the progress of each vehicle throughout the day, and updating customers appropriately
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Requirements

• Values – integrity, team player, drive
• Characteristics – results oriented, competitive, optimistic
• Effective communication -- in person, over the phone, via email
• Ability to learn and follow service process
• Ability to learn and utilize service tools/software
• Organizational skills
• Time management skills

Responsibilities

• Greet customers promptly with a smile
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms and damage as described by the customer
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish a follow up time (under promise, over deliver)
• Monitor the progress of each vehicle throughout the day, and updating customers appropriately
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K - eligible after one year
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed