Body Shop Clerk - Nalley BMW

Asbury Automotive•Atlanta, GA

2d•Onsite

About The Position

The Body Shop Clerk is responsible for providing administrative support to body shop operations. This role involves greeting customers, directing them to appropriate resources, answering phone calls, screening calls, and recording payments. The clerk will also be responsible for opening and closing repair orders, operating office equipment, and maintaining customer satisfaction at or above company standards.

Requirements

Must be an effective communicator
Must be team orientated and comfortable in an open office setting
Must have a strong attention to detail
Must be able to operate in a fast paced environment
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Responsibilities

Greet customers as they arrive in a pleasant and professional manner
Direct customers to the resources that will best meet the customers needs
Answer incoming phone calls in a prompt, polite, and professional manner
Screen calls and direct to the appropriate party, and/or obtain enough information to allow for follow-up that is convenient for the customer
Receipt and record cash, checks, and credit card payments from customers
Reconcile cash drawer daily, as directed by the accounting office
File repair orders as needed
Open and close repair orders for all incoming and outgoing vehicles in a timely manner
Operate office equipment and computer systems as needed
Maintain Customer Satisfaction at or above company standards

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities