Body Shop Advisor

Mercedes-Benz of New Rochelle•City of New Rochelle, NY

2d•$80,000 - $100,000•Onsite

About The Position

Mercedes-Benz of New Rochelle is looking for an experienced Body Shop Advisor to join our team. If you have a proven background in body shop operations, enjoy working in a fast-paced, high-line dealership environment, and are looking for a long-term career with a supportive organization, this could be the opportunity you’ve been looking for. Our dealership combines the latest service-drive technology with a team of experienced, long-term professionals. You’ll work in a modern, climate-controlled service drive while having the tools and support needed to provide an exceptional customer experience.

Requirements

3–5 years of experience in a high-line or luxury dealership
Previous Body Shop Advisor experience is required
Proven track record of delivering exceptional customer satisfaction
Strong communication and interpersonal skills
High-energy, positive, and friendly personality
Ability to work effectively in a fast-paced, high-volume environment
Strong organizational and time-management skills
Personal and professional integrity
Commitment to ongoing product, process, and CSI training
Strong computer and technology skills

Nice To Haves

Experience using in-lane tablets or similar dealership technology is a plus

Responsibilities

Serve as the primary point of contact between our customers, body shops, insurance companies, parts departments, and technicians.
Greet customers promptly with a professional and friendly attitude
Serve as the liaison between customers, body shops, insurance companies, and dealership departments
Collect accurate customer, insurance, and vehicle information
Listen carefully to customers and document vehicle concerns and symptoms accurately
Prepare complete and accurate estimates for labor and parts
Establish customer follow-up preferences and communicate through phone, text, or email
Monitor the progress of each vehicle throughout the repair process
Keep customers informed with timely updates throughout the day
Coordinate with technicians, parts departments, and body shops to ensure repairs stay on track
Review repair orders and verify that final invoices accurately reflect the work performed
Clearly explain completed repairs, recommendations, and charges to customers
Maintain a high level of customer satisfaction throughout the entire repair experience