Body Shop Admin Assistant | Hourly - Big Valley Ford
About The Position
Big Valley Ford is a trusted leader in automotive sales, service, and collision repair, known for quality workmanship, integrity, and long-term customer relationships. We are currently seeking a Body Shop Receptionist to join our busy and growing collision center. This is an excellent opportunity for a friendly, organized professional who enjoys working in a fast-paced, customer-focused environment. If you have strong communication skills, attention to detail, and take pride in delivering exceptional customer service—we want to hear from you. Big Valley Ford is a trusted, locally established dealership with a strong reputation for quality repairs and customer care. We believe great employees deserve a workplace that values professionalism, teamwork, and long-term career growth. Here’s what sets Big Valley Ford apart: Stable, Year-Round Work – A busy body shop with consistent repair volume Team-Oriented Environment – Supportive management and a collaborative, respectful workplace Customer-Focused Culture – Emphasis on clear communication and positive customer experiences Career Growth Opportunities – Training, skill development, and advancement within the dealership
Requirements
- Previous experience in a receptionist, administrative, or customer service role (automotive or body shop experience preferred)
- Strong verbal and written communication skills with a professional, friendly demeanor
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using computers, scheduling systems, and basic office software
- Ability to work effectively with customers, technicians, service advisors, and insurance partners
- Dependable, punctual, and committed to providing excellent customer service
- Ability to maintain confidentiality and handle sensitive customer information
- Must be at least 18 years of age
- Have a valid driver's license
- A clean driving record
- Able to pass a criminal background check and drug screen
Nice To Haves
- automotive or body shop experience preferred
Responsibilities
- Greet and assist body shop customers in person and over the phone
- Schedule appointments and coordinate vehicle drop-offs and pick-ups
- Create, update, and manage repair orders and customer files
- Communicate clearly with body shop advisors, technicians, and insurance partners
- Provide customers with repair status updates and answer general inquiries
- Maintain accurate records, paperwork, and customer documentation
- Ensure the front office remains organized, professional, and welcoming
- Support the body shop team with administrative tasks as needed
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Short and Long-Term Disability
- Critical Illness
- Accident
- Pet insurance
- Additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
