Body Care Manager

Natural Grocers•Klamath Falls, OR

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are scheduled to perform Manager on Duty (MOD) duties. The role requires five workdays and 40 hours per week, attendance at mandatory store meetings, and a schedule that includes evenings, weekends, and holidays. Employees are expected to be hands-on and complete assigned tasks as needed.

Requirements

High school diploma or GED preferred.
Ability to pass food safety training courses or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier-trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Available to work five days and 40 hours per week, including evenings, weekends, and holidays, and attend mandatory store meetings.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment; natural foods experience is a plus.
1–2 years of experience supervising others.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Create an inviting, fully stocked, and shoppable department.
Order products and maintain accurate department inventory.
Manage department margin and profitability, minimize shrink, and maximize effective purchasing.
Ensure products and in-stock conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Coordinate with other department managers to cross-train staff.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance or disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems programs as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks, with up to $2,080 earned annually as store credit
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Good4U Crew Member Discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
For full-time crew members working 30 or more hours per week: paid parental leave
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid life insurance
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
Retirement savings plan (401k) with discretionary company match
Healthcare and dependent care flexible spending account (FSA)
Health savings account (HSA) with company match