Bodily Injury Adjuster - Represented, Complex/Severe (CA and NW States) Remote
About The Position
The individual selected for this role will join a team who primarily handles claims in the following states: California and other Northern West Coast states including Alaska, Hawaii, and Washington. As a Complex/Severe Represented adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. Candidates in the Pacific time zone are preferred. Candidates in the Mountain and Central time zones will be considered if willing to work Pacific hours of 8 am - 4:30 pm or 9 am - 5:30 pm. This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.
Requirements
- 3+ years of Casualty Represented or Litigation third-party claim handling experience required.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Ability to work independently and remotely, while managing time efficiently.
- Familiarity with insurance policies, coverage, and liability determination.
- Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Nice To Haves
- California and/or Northwest States Casualty Claim handling experience preferred.
Responsibilities
- Investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved.
- Assessing coverage, liability, and damages while providing exceptional customer service.
- Communicating with customers and attorneys through voice calls, email, and text messages.
- Engaging in negotiation processes to reach fair injury settlements with all parties involved.
- Performing detailed reviews of damage and interpreting policies to determine coverage.
- Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
- Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
- Executing policies according to policy agreements and keeping a clear record of work in a claims system.
- Ensuring timely and accurate documentation is completed as you work on each claim.
Benefits
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
- A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
