Bodily Injury Adjuster - UM/UIM Severe/Complex Represented Litigation - Remote (EST)

Allstate • USA - NC (Remote), NC

10d • $53,500 - $84,625 • Remote

About The Position

This job is responsible for investigating moderate represented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and represented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. This position is for our Casualty 200 office with a focus on handling Litigation UM/UIM claims in the states of GA, AL, NC, and SC.

Requirements

• 2+ years experience in liability investigations, bodily injury claim evaluations, and negotiation
• Casualty claim handling experience is required
• Previous experience with UM/UIM bodily injury claims handling
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Responsibilities

• Investigating moderate represented claims, including UM/UIM claims in single or multi-car accidents, and represented moderate or major claims.
• Handling complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.).
• Taking recorded statements.
• Resolving loss of use claims.
• Making payments to appropriate parties.
• Negotiating and settling or referring bodily injury issues that cannot be resolved.
• Performing detailed reviews of damage and interpreting policies to determine coverage.
• Using phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies.
• Incorporating tactics in handling challenging and complex situations during negotiations.
• Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Executing policies according to policy agreements to protect the company financially.
• Keeping a clear record of work in a claims system.
• Ensuring timely and accurate documentation is completed as work is done on each claim.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed