Boathouse Assistant Manager at National Harbor Boathouse

Guest Services, Inc.•Hamburg, MD

1d•Onsite

About The Position

National Harbor Boathouse, managed by Guest Services, Inc., is hiring a Site Lead for the 2026 season, which runs from May through September, operating 5 days a week. This is a full-time, hourly position requiring previous managerial experience and weekend work. The Boathouse Assistant Manager supports the General Manager in all daily operations and administrative management, including direct supervision of all non-exempt and boathouse professional staff. This role also serves as Manager on Duty (MOD) in the General Manager's absence, promoting the Boathouse to increase profitability and ensure high-quality customer experiences.

Requirements

High School Diploma
First Aid and CPR certification.
Ability to swim.
1-3 years of experience management required.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities.
Ability to learn and develop new skills.
Ability to problem solve.
Ability to maintain confidentiality.
Excellent interpersonal, administrative, telephone and other communications skills.

Nice To Haves

Boating and/or marine related experience.
Experience and license for driving a motorboat preferred.

Responsibilities

Receive direction from the District Manager and assist in the overall management of the unit’s operations.
Plan and manage daily operations, including performing opening and/or closing management and MOD procedures when assigned.
Supervise and schedule staff; train new employees; delegate assignments and monitor staff performance.
Initiate or recommend disciplinary action when appropriate.
Recruit and interview candidates for employment.
Perform all new hire procedures, including required paperwork and all weekly payroll procedures.
Creating and entering cash reports as needed.
Maintaining appropriate files and backup for all reports.
Creating daily schedule for direct reporting staff.
Drive revenue and manage expenses.
Oversee front desk operations and maximize efficient and service-oriented staff performance.
Serve as a role model for employees by providing and promoting exceptional service.
Serve as the point of contact for customer issues; respond to customer inquiries, resolve customer complaints, and communicate issues to the District Manager.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Inspect the facility on a daily schedule and report any unsafe conditions or equipment to the manager.
Ensure the cleanliness and safety of facilities, equipment, grounds, and verify their good working order.
Notify the District Manager of all unusual events, circumstances, or other safety or quality control issues.
Complete comprehensive incident reports when necessary and train the employees on how to collect relevant information.
Verify payments of invoices and billing accurately and resolve discrepancies when appropriate.
Monitor sales, resolve discrepancies, and review / prepare daily sales report, WOR, and end-of-the-month sales reports and operating statements.
Assist in managing P&L statement and annual budgeting process.
Oversee stock and visual merchandising displays; take and assist in controlling inventory.
Review all plans and merchandising enhancements with the District Manager.
Promote the Boathouse through various marketing plans and promotions; develop and implement new client and new program ideas to bring in new revenue and recruit new clients.
Maintain awareness of safety issues, and report them immediately to your District Manager.
Complete other tasks as assigned by the General Manager, Area Manager, and Operations Manager.