Boat Manager

Bass Pro Shops•Chattanooga, TN

3d•Onsite

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. The position supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The Boat Manager meets or exceeds all financial plans as set by the Company and executes all Sales plans as directed by the Company. This role exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential. The Boat Manager manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results) and maintains product presentation standards for the Boat Department or Dealership as set by the Corporate Office. They staff the Boat Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. The Boat Manager resolves customer and associate issues; consistently strives to improve NPS scores and performs supervisory responsibilities in accordance with the Company’s policies and applicable laws. They maintain their facility to the standards set throughout the company and provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership. The Boat Manager also maintains the TMBC shop and service area in accordance with company policies.

Requirements

Minimum of 3-5 years in Retail Management or management experience within the boating industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports, write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management
Regularly performs computer work, walking, standing, lifting, bending, squatting
Occasionally sits
Occasionally lifts up to 50lbs