Boat Manager

Bass Pro Shops•Chattanooga, TN

2d•Onsite

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing all Sales plans as directed by the Company. They exhibit the highest standards of leadership, coaching all Outfitters to achieve their potential, and are responsible for opening and closing the store (Free Standing Only). The role involves managing inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results) and maintaining product presentation standards for the Boat Department or Dealership as set by the Corporate Office. The Boat Manager staffs the department with service-oriented associates, participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. They resolve customer and associate issues, consistently striving to improve NPS scores, and perform supervisory responsibilities in accordance with the Company’s policies and applicable laws. The manager also maintains their facility to company standards (Free Standing Only) and provides a legendary experience for every customer by assisting them in making buying decisions, identifying and evaluating needs, making product recommendations, and promoting programs including CLUB Membership. Other duties as assigned include maintaining the TMBC shop and service area in accordance with company policies.

Requirements

Minimum of 3-5 years in Retail Management or management experience within the boating industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports, write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Nice To Haves

Under 5% travel for training and/or offsite events

Responsibilities

Supervises the Boat & ATV Department
Ensures a pleasant and productive shopping experience for all customers
Meets or exceeds all financial plans
Executes all Sales plans
Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results)
Maintains product presentation standards
Staffs the Boat Department with “service” oriented associates
Resolves customer and associate issues
Consistently strives to improve NPS scores
Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws
Maintains their facility to the standards set throughout the company
Provides a legendary experience for every customer, every time
Maintains TMBC shop and service area in accordance with company policies