Boat Manager

Bass Pro Shops•Sayreville, NJ

1d•Onsite

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing all Sales plans as directed by the Company. They exhibit the highest standards of leadership and coach all Outfitters to achieve their potential. For Free-Standing Stores, the manager is responsible for opening and closing the store. The role involves managing inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results) and maintaining product presentation standards for the Boat Department or Dealership as set by the Corporate Office. The manager staffs the Boat Department with service-oriented associates, participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. They resolve customer and associate issues and consistently strive to improve NPS scores. The manager performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. They maintain their facility to the standards set throughout the company (Free Standing Only). The role provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, and promoting programs including, but not limited to CLUB Membership. The manager also maintains the TMBC shop and service area in accordance with company policies. ALL OTHER DUTIES AS ASSIGNED.

Requirements

Minimum of 3-5 years in Retail Management or management experience within the boating industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports, write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Responsibilities

Supervises the Boat & ATV Department
Ensures a pleasant and productive shopping experience for all customers
Meets or exceeds all financial plans
Executes all Sales plans
Coaches all Outfitters to achieve their potential
Opens and closes the store (Free Standing Only)
Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results)
Maintains product presentation standards for Boat Department or Dealership
Staffs the Boat Department with “service” oriented associates
Participates in interviewing and selection
Coordinates training
Prepares / approves performance appraisals
Recommends merit / promotional increases
Prepares weekly work schedules
Coaches and motivates associates
Resolves customer and associate issues
Consistently strives to improve NPS scores
Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws
Maintains their facility to the standards set throughout the company (Free Standing Only)
Provides a legendary experience for every customer, every time
Assists customers in making buying decisions by identifying and evaluating customers' needs
Makes product recommendations based off of this analysis
Promotes programs including, but not limited to CLUB Membership
Maintains TMBC shop and service area in accordance with company policies