Boat Manager

Bass Pro Shops • Sayreville, NJ

6d • Onsite

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location, overseeing sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. This role involves supporting a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience, and meeting or exceeding all financial plans. The manager is responsible for executing sales plans, exhibiting high standards of leadership, and coaching Outfitters to achieve their potential. Key duties include managing inventory, maintaining product presentation standards, staffing the department with service-oriented associates, and resolving customer and associate issues to improve NPS scores. The position also entails supervisory responsibilities such as interviewing, hiring, training, performance evaluation, scheduling, and motivating associates. The Boat Manager is expected to maintain the facility to company standards and provide a legendary experience for every customer by assisting with buying decisions and promoting programs like CLUB Membership. Additionally, the role requires maintaining the TMBC shop and service area in accordance with company policies.

Requirements

• Minimum of 3-5 years in Retail Management or management experience within the boating industry.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports, write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management.

Responsibilities

• Supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential.
• Opens and closes the store (Free Standing Only).
• Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results).
• Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office.
• Staffs the Boat Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues; consistently strives to improve NPS scores.
• Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Maintains their facility to the standards set throughout the company. (Free Standing Only).
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership.
• Maintains TMBC shop and service area in accordance with company policies.

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed