Boat Captain

Pyramid Global Hospitality•Roanoke, WV

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a passionate, highly motivated, and customer-focused individual to join their team as a Dock Master. This role involves guiding guests on boating excursions, supervising and maintaining the marina and retail store, and ensuring a positive guest experience. The ideal candidate has experience in marina operations, enjoys interacting with people, and is dedicated to providing exceptional service.

Requirements

Must possess a valid West Virginia Boaters Safety Card
Must possess a valid Drivers License
Must be service oriented.
Possess a working knowledge of watercraft.
Ability to communicate in written and oral forms.
Ability to work independently and in a team setting.
Ability to interact well with others in a professional manner.
Ability to adjust to changing environments and guest interactions.
Must be well groomed, with nametag on at all times while working on the property.
Must be well-mannered, display helpful attitude, greet guests when encountered show appreciation to the guest for being at the Resort, show willingness to help guests at all times.
Open availability to work a varied schedule to include evenings, weekends, and holidays.

Nice To Haves

Experience working in a Marina operation
Enjoy engaging with people from all over the world and making meaningful connections
Taking steps to “WOW” people

Responsibilities

Ensures safe operation for the vessel as outlined in the “Navigation Rules” book and is responsible for the safety of all passengers and crew.
Responsible for the cleanliness of the vessel and follows all safety guidelines while fueling and pumping the sewage from the boat.
Perform pre-run checks and prepares boat for each voyage, including starting engines, checking oil and filters, etc.
Performs cleaning duties on boat after each run to ensure that the boat is prepared for next run, includes sweeping of floors, emptying of trash, and restroom cleaning etc.
Inspects The Mosaic to ensure that vessel is a clean and a safe environment.
Inspects The Mosaic to ensure proper maintenance is being used to keep the vessel in good working condition.
Checks oil levels and filter condition.
Understands and performs basic troubleshooting tasks on engines.
Adheres to the rules of the road as outlined in the “Navigation Rules” book.
Inspects all life jackets and fire extinguishers to ensure that they are in the proper working condition.
Ensures compliance of all guests with associated safety requirements.
Completes appropriate paperwork for tracking and submissions.
Secures and locks boat for storage.
Adheres to all safety guidelines administered by the U.S. Coast Guard, the U.S. Army Corps of Engineers, the WV Division of Natural Resources, and Stonewall Resort.
To assist other departments as required.
Will perform additional duties as requested by the Outdoor Services Manager and Director of Resort Facilities.