Boat Business Assistant - Part Time

Bass Pro Shops•San Jose, CA

9d•$24 - $28•Onsite

About The Position

The Boat Business Assistant provides clerical support for all boat, motor, trailer, or ATV customer purchases in the Boat Department or at a Boat Dealership. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The assistant will help the Business/Sales Manager or Boat Manager in selling finance and insurance programs to increase dealer revenues, conduct customer closings and funding activities, and coordinate all paperwork involved in the sale process. This includes creating and finalizing quotes, printing closing documents, entering customer deposits, and maintaining sales, finance, and commission logs. The position is also responsible for accounting for all monies received, ensuring their safekeeping, and performing closing activities at the end of the day, such as till reconciliation and report preparation. Data entry into IDS for all sale-associated activities is required, with accurate posting of all deals within 24 hours of delivery. The role involves organizing and processing MSOs, safeguarding these documents, maintaining a filing system, and completing affidavits for duplicate MSOs. Additionally, the assistant will answer multi-line phones, direct calls, and take messages. They will also maintain office supplies, including title and registration paperwork, and ensure an adequate inventory. Completing and filing required title work, preparing check requests, and registering products with manufacturers are also key duties. Other clerical tasks, such as sending faxes and maintaining customer files, are expected, along with any other assigned duties.

Requirements

High School education or equivalent experience
Must be at least 21 years old
Ability to calculate figures, make change to customers, and figure percentages
Ability to communicate in a friendly and professional manner
Clerical / data entry skills preferably within the marine or auto industry
Good organizational abilities
Detail oriented

Responsibilities

Provide clerical support for all boat, motor, trailer, or ATV customer purchases.
Support world-class customer service and ensure a pleasant shopping experience.
Assist in selling finance and insurance programs to increase dealer revenues.
Conduct or assist in customer closings and funding activities.
Coordinate all paperwork involved in the sale process, including quotes, closing documents, and customer deposits.
Maintain Sales, Finance, and/or Commission logs.
Account for all monies received in the department and ensure their safekeeping.
Perform closing activities at the end of the day, including till reconciliation and report preparation.
Complete data entry into IDS of all activities associated with the sale.
Accurately post all deals within 24 hours of delivery.
Organize and process MSOs, including entering receipts, safeguarding documents, and maintaining a filing system.
Complete affidavits for requesting duplicate MSOs as needed.
Answer multi-line phones in a timely, professional, and courteous manner.
Direct inbound calls to the appropriate associate or department and take accurate messages.
Keep the boat dealership stocked with necessary office supplies, including title and registration paperwork.
Maintain an adequate inventory of supplies and order them on a timely basis.
Complete and file all required title work and associated documentation.
Prepare check requests as needed.
Maintain all documentation from various manufacturers and warranty register all products sold.
Perform other clerical tasks as required, including sending faxes and maintaining customer files.