Boat Business Assistant

Bass Pro Shops•Auburn, NY

2d•Onsite

About The Position

The Boat Business Assistant provides clerical support for all boat, motor, trailer, or ATV customer purchases in the Boat Department or at a Boat Dealership. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The assistant helps the Business/Sales Manager or Boat Manager in selling finance and insurance programs to increase dealer revenues, coordinates all paperwork involved in the sale process, accounts for all monies received, and performs closing activities at the end of the day. They also complete data entry, organize and process MSOs, answer multi-line phones, maintain office supplies, complete and file title work, prepare check requests, and maintain documentation from manufacturers. Other clerical tasks include sending faxes and maintaining customer files.

Requirements

High School education or equivalent experience
Must be at least 21 years old to qualify for this position.
Ability to calculate figures, make change to customers and figure percentages
Ability to communicate in a friendly and professional manner to our customers and other associates
Clerical / data entry skills preferably within the marine or auto industry
Good organizational abilities
Detail orientated

Responsibilities

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Assists the Business/Sales Manager or (in the absence thereof) the Boat Manager in selling finance and insurance programs to increase dealer revenues.
Conducts or assists in customer closings and funding activities.
Coordinates all paperwork involved in the sale process, i.e., create and finalize quotes in IDS, print all closing documents, enter customer deposits in IDS and maintain Sales, Finance and/or Commission logs.
Accounts for all monies received in the department and ensure the safekeeping of those funds.
Performs closing activities at the end of the day, i.e., till reconciliation procedures, batch detail report, Daily Cash Report, bank deposit slip preparation, etc.
Completes data entry into IDS of all activities associated with the sale.
Accurately post all deals within 24 hours of delivery.
Organizes / processes MSO's by entering their receipt into IDS, safeguarding these documents, maintaining an appropriate filing system for easy retrieval when unit sells, and completing appropriate affidavits for requesting duplicate MSO's as needed.
Answers multi-line phones in a timely, professional and courteous manner.
Directs all inbound calls to the appropriate associate or department and take complete and accurate messages if requested associate is unavailable.
Keeps boat dealership stocked with all necessary office supplies, including state / local title and registration paperwork; maintains an adequate inventory of supplies and order supplies on a timely basis.
Complete and file all required title work and associated documentation.
Prepares check requests as needed.
Maintains all documentation from the various manufacturers and warranty register all products sold within manufacturer’s specified timeframe requirements.
Performs other clerical tasks as required including, sending faxes, file preparation and maintenance of customer files.
ALL OTHER DUTIES AS ASSIGNED.