Boat Business Assistant

Bass Pro Shops•Auburn, NY

6d•Onsite

About The Position

The Boat Business Assistant provides clerical support for all boat, motor, trailer, or ATV customer purchases within the Boat Department or at a Boat Dealership. This role supports a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience. The assistant helps the Business/Sales Manager or Boat Manager in selling finance and insurance programs to increase dealer revenues, coordinates all paperwork involved in the sale process, accounts for all monies received, and performs closing activities at the end of the day. They are responsible for data entry into IDS, organizing and processing MSO's, answering multi-line phones, maintaining office and title supplies, preparing check requests, and registering products with manufacturers. Additional clerical tasks include sending faxes and maintaining customer files.

Requirements

High School education or equivalent experience
Must be at least 21 years old
Ability to calculate figures, make change to customers and figure percentages
Ability to communicate in a friendly and professional manner to customers and other associates
Clerical / data entry skills preferably within the marine or auto industry
Good organizational abilities
Detail oriented

Responsibilities

Provide clerical support for all boat, motor, trailer, or ATV customer purchases.
Support world-class customer service and ensure a pleasant shopping experience.
Assist in selling finance and insurance programs to increase dealer revenues.
Conduct or assist in customer closings and funding activities.
Coordinate all paperwork involved in the sale process, including creating quotes, printing closing documents, entering customer deposits, and maintaining logs.
Account for all monies received in the department and ensure their safekeeping.
Perform closing activities at the end of the day, including till reconciliation, batch detail reports, Daily Cash Reports, and bank deposit slip preparation.
Complete data entry into IDS of all activities associated with the sale.
Accurately post all deals within 24 hours of delivery.
Organize and process MSO's, including entering receipts into IDS, safeguarding documents, maintaining a filing system, and requesting duplicate MSO's as needed.
Answer multi-line phones in a timely, professional, and courteous manner.
Direct inbound calls to the appropriate associate or department and take accurate messages.
Maintain adequate inventory of office supplies, including state/local title and registration paperwork, and order supplies on a timely basis.
Complete and file all required title work and associated documentation.
Prepare check requests as needed.
Maintain all documentation from various manufacturers and warranty register all products sold within manufacturer’s specified timeframe requirements.
Perform other clerical tasks as required, including sending faxes, file preparation, and maintenance of customer files.