Boarding and Kennel Manager

Veterinary Practice Partners•Boca Raton, FL

2d•$20 - $23•Onsite

About The Position

Calusa Veterinary Center is hiring a full time Kennel and Boarding manager to work alongside our team of experienced veterinarians, skilled technicians, and devoted support staff to ensure each animal receives the best possible care during their stay with us. If you are enthusiastic, reliable, and excited about helping us maintain our high standards of animal care and customer service, we would love to hear from you!

Requirements

Minimum 2 years of experience in a kennel, boarding, or veterinary environment.
Prior supervisory or management experience.
Strong knowledge of animal behavior, husbandry, and basic health indicators.
Excellent organizational and time-management skills.
Effective written and verbal communication skills.
Ability to lift up to 50 lbs and perform physical tasks in an active environment.
Comfort working with dogs and cats of all sizes and temperaments.

Nice To Haves

Experience with practice management software (e.g., Avimark, Cornerstone, EzyVet).
Experience managing boarding facilities with 20+ runs.

Responsibilities

Oversee all daily kennel and boarding operations, including check-ins, check-outs, and scheduling.
Maintain a clean, safe, and organized boarding environment in compliance with state and local regulations.
Monitor kennel capacity and coordinate reservations to optimize occupancy.
Ensure proper housing, feeding, exercise, and enrichment for all boarded animals according to individual care plans.
Manage supply inventory (food, bedding, cleaning products) and submit purchase requests as needed.
Implement and enforce infection control and sanitation protocols.
Hire, train, mentor, and evaluate kennel staff including technicians, assistants, and part-time attendants.
Create and manage staff schedules to ensure adequate coverage during all operating hours, including weekends and holidays.
Conduct regular team meetings and provide ongoing coaching and performance feedback.
Address and resolve employee concerns in coordination with HR and Practice Management.
Communicate closely with the veterinary team regarding any animals requiring medical attention or monitoring.
Ensure accurate documentation of daily observations, medications administered, and any behavioral concerns.
Verify vaccination requirements are met for all boarding patients prior to admission.
Recognize and respond appropriately to signs of illness, injury, or distress in boarded animals.
Serve as the primary point of contact for boarding clients, addressing questions, concerns, and special requests.
Provide compassionate and professional communication regarding pet care updates.
Handle and resolve client complaints in a timely and constructive manner.
Promote additional services such as grooming, training, and wellness packages.