Boarding Agent

NORTON LILLY INTERNATIONAL INC•Tacoma, WA

11h•Onsite

About The Position

Under the direction of the Port Manager and Operations Manager, the Boarding Agent is responsible for the coordination of all agency, husbandry, and administrative functions associated with individual vessel calls assigned to the Port Office. This role ensures the smooth arrival and departure of vessels, timely completion of necessary documentation, and effective communication with all involved parties.

Requirements

High School diploma or equivalency
Verifiable excellent customer services abilities
Able to enter, generate and retrieve information using a computer
Experience with Microsoft Office Suite
Strong communication skills, with groups and in individual interactions to solve problems
Must be able to lift 50 pounds
Must have a valid driver’s license and an acceptable motor vehicle record (MVR)
Must be able to obtain a Transportation Workers Identification Card (TWIC)
Must have reliable transportation
Must be able to provide and maintain automobile insurance according to state laws
Must be available to work a flexible schedule based on business needs, including days, nights, weekends, and some holidays with travel to and from the marine vessel while in Port

Nice To Haves

Some college courses in business management helpful
Previous experience in the marine agency field helpful but not required

Responsibilities

Board vessels in Port on a daily basis
Assist Port / Operations Manager with planning and assigning weekly vessel rotation
Assist Port / Operations Manager with billing procedures
Assist Port / Operations Manager with follow-up and completion of pro forma requests
Respond to all principal/customer inquiries in line with Corporate Operations Manual Policies or Principal Governing Working Instructions
Assist in the preparation of estimates of port costs
Established and maintain the marine vessel file ensuring documentation is prepared in an accurate and timely fashion
Prepare/execute required governmental and agency documents for appropriate approvals and submission to marine vessel files
Communicate daily with principals/customers, marine vessel’s Master, Port Authority, Terminals, and appropriate government authorities
Procure outside services at the direction of the Port / Operations Manager for assigned marine vessels
Exercise high quality vendor service management and cost control
Makes required trips to United States Immigration Control, and U.S. Customs Office to ensure all necessary documentation is ready for arrivals and departures
Abide by company HSEQ policies and procedures
All other duties assigned
Perform other related duties at the discretion of Port Operations Manager or other member of management team