USA - Boarding Agent, Maritime Ship Agent

ISS Group Holdings Limited•Houston, TX

20h•Onsite

About The Position

The Operations Representative (Boarding Agent) under the direction of the Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The agent plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers. The agent performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Requirements

Foundational knowledge of Port Operations and Port Agency services
Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures
Organizational and time management skills with ability to prioritize, be detail oriented and results driven
Attention to detail with a high level of accuracy
Excellent customer service and communication skills, including strong verbal and listening skills
Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
Must be able to lift and carry 50 lbs
Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
High School diploma or GED equivalent required
Eligibility to work in the US
Must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage
Must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC within 30 days of appointment and be maintained for the duration of employment

Nice To Haves

Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred
Prior experience in marine agency field desired, but not required
Transitioning military personnel and veterans are encouraged to apply

Responsibilities

Providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office
Managing vessel requirements
Procurement of relevant vendor services
Undertaking vessel boarding as required
Delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards
Exercising discretion and independent judgment with respect to operational matters of significance to the business and our customers
Performing office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals

Benefits

health and financial benefits
tuition assistance
employee resource groups
collaborative workspaces
dogs welcome in some offices
sponsorship of various events throughout the year
culture based on learning
support of an engaged team
inclusive environment where all employees are valued
flexibility for better work-life balance
consistent communication and digital collaboration tools
Generous time off and paid holidays
Three weeks’ vacation (immediately upon date of hire)
10 days Personal/Sick time
12 paid holidays
Paid parental leave
Employee Assistance Program (EAP)
Performance and Recognition – rewarded for achieving success by merit increases and reaching milestones
Career growth and opportunities for promotions
Develop and hire from within