Board Sales Support Specialist

Hermance Machine Company • Vernon Hills, IL

9d • Onsite

About The Position

The Board Sales Support Specialist is responsible for supporting the Outside Sales team by providing timely, accurate, and reliable assistance related to wood panel products. This role serves as an internal resource for Territory Managers, Customer Service Representatives, Inventory Specialists, Sales Operations, and Purchasing to help answer product questions, prepare quotes, coordinate special orders, and keep customer-related activity moving quickly. The position is expected to respond with urgency, help remove obstacles for the field sales team, and ensure that information is communicated clearly to the appropriate departments. Where appropriate, the Board Sales Support Specialist will assist with vendor ordering, follow up on vendor lead times, confirm product availability, and help coordinate purchasing activity tied to customer and sales team needs. This role may also provide input on product mix, pricing, inventory levels, demand trends, and market feedback gathered through internal sales activity. The Board Sales Support Specialist will uphold company standards related to accuracy, service, pricing, and profitability. The Company is a casual environment, but it is fast-paced and requires strong organization, responsiveness, and the ability to manage multiple priorities at one time.

Requirements

• Strong knowledge of wood panel products, applications, specifications, and related vendor processes
• Prior experience in sales support, customer service, purchasing, product support, or a related wood products role preferred
• High sense of urgency with the ability to respond quickly and accurately to internal and external requests
• Strong communication skills with the ability to clearly relay information between Outside Sales, Customer Service, Purchasing, Inventory, vendors, and Operations
• Demonstrated ability to support customer and sales team needs through accurate quotes, product information, order follow-up, and problem resolution
• Working knowledge of factors influencing profitability, including pricing, margin, costs, freight, lead times, and inventory availability
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail, especially when supporting quotes, vendor orders, special orders, and internal handoffs
• Computer literacy and ability to learn new software, systems, and technologies

Responsibilities

• Provide fast, accurate responses to Outside Sales team requests related to board products, pricing, availability, lead times, quotes, and special orders
• Prepare and support price quotes for customers in coordination with Outside Sales and Customer Service
• Assist Outside Sales with product information, order details, vendor updates, and follow-up needed to support customer commitments
• Coordinate with Customer Service Representatives, Inventory Specialists, Sales Operations, Purchasing, and Warehouse teams to help ensure accurate order processing, consistent product availability, and complete, on-time deliveries
• Assist with vendor ordering where appropriate, including gathering required order details, confirming availability, following up on lead times, and communicating updates internally
• Support special-order activity by helping confirm specifications, pricing, vendor requirements, shipping details, and expected delivery timing
• Help resolve internal questions or obstacles quickly so the Outside Sales team can remain focused on customer-facing activity
• Share relevant market feedback, product trends, demand changes, and inventory concerns with Sales and Purchasing leadership
• Provide input on product mix, inventory levels, pricing considerations, and demand outlook based on sales team and customer needs
• Maintain accurate communication and documentation to support clean handoffs between Sales, Customer Service, Purchasing, Inventory, and Operations
• Uphold company standards related to pricing, profitability, customer service, and order accuracy

Benefits

• Bundled consumer-driven Medical (Blue Cross Blue Shield), Dental (Aetna), and Vision (VSP) pricing.
• 401(k) with matching program
• 8 paid company holidays
• Vacation time (tiered based on years of service)
• Sick time
• Tuition reimbursement program
• Referral program
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed