BMW Trained Technician

Hendrick Automotive Group•Austin, TX

1d•Onsite

About The Position

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include: Examines customer vehicles. Identifies necessary vehicle repairs and maintenance. Estimates cost of repairs. Performs vehicle repairs and maintenance. Documents services performed. Performs services efficiently and according to dealership guidelines. Follows dealership and manufacturer service guidelines. Requests necessary parts. Effectively utilizes available technologies to enhance customer experience. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience required.
Valid Driver’s License
Certified/senior technician with respective manufacturer.
State inspection/emissions license required by State.
All required manufacturer fundamental training and/or NAPA training provided by HAG.
Meets and/or exceeds manufacturer requirements for ASE tests.
Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs.
Basic Computer skills to utilize timekeeping system.
Ability to learn parts department computer inventory and ordering system.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Must be able to lift up to (50) pounds.
While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Duties are performed primarily in the service area.
Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.
May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
Frequently interacts with customers, service advisors and the service manager.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Business
Human Resources
Information Technology
up to 3 years
3-5 years

Responsibilities

Examines customer vehicles.
Identifies necessary vehicle repairs and maintenance.
Estimates cost of repairs.
Performs vehicle repairs and maintenance.
Documents services performed.
Performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Requests necessary parts.
Effectively utilizes available technologies to enhance customer experience.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
At Hendrick Automotive Group we are defined by our integrity.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
Our customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.