BMW Service Department BDC Associate

BMW Myrtle Beach•Myrtle Beach, SC

11d•Onsite

About The Position

As a BMW Service Department BDC Associate, you will play a crucial role in delivering outstanding customer service and ensuring a seamless experience for our BMW owners. You will be responsible for managing inbound and outbound communication with customers, scheduling service appointments, and maintaining a high level of customer satisfaction.

Requirements

Prior customer service experience, preferably in an automotive or service-related industry.
Excellent communication and interpersonal skills.
Strong computer skills and proficiency in customer relationship management (CRM) software.
Ability to work in a fast-paced environment and adapt to changing priorities.
Detail-oriented with excellent organizational skills.
A passion for providing exceptional customer service and a genuine interest in the automotive industry.

Nice To Haves

Knowledge of BMW vehicles and services is a plus.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding service appointments, vehicle maintenance, and service-related inquiries.
Schedule service appointments for customers, optimizing appointment availability and coordinating with service advisors and technicians to ensure efficient workflow.
Maintain a database of customer information, ensuring accuracy and confidentiality of customer records.
Follow up with customers to confirm appointment details and gather feedback on their service experience.
Address customer concerns and escalate complex issues to the appropriate department for resolution.
Provide exceptional customer service by actively listening to customer needs and delivering a personalized service experience.
Assist in marketing initiatives, such as outbound calls to inform customers of service promotions and recalls and declined services.
Collaborate with the service team to ensure smooth customer handovers and vehicle drop-offs.
Continuously update knowledge of BMW vehicles, services, and dealership processes.