BMW Genius

Hendrick Automotive Group

1d•Onsite

About The Position

The BMW Genius is responsible for introducing customers to their new cars and reviewing the features of each vehicle. This role ensures that vehicles are delivered to customers according to dealership and manufacturer guidelines, focusing on customer satisfaction and a positive ownership experience.

Requirements

High School Diploma or GED
Automotive field of study/work experience
Up to 3 years of desired work experience
Prior customer service experience
Strong technology skills
Strong organizational skills
Valid Driver’s License
Intermediate knowledge of Microsoft Office Products
Strong ability to understand and demonstrate technology to customers
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Regular and predictable attendance
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Demonstrates Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement

Nice To Haves

Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Automobile Salesperson License

Responsibilities

Coordinates delivery with customer
Ensures the vehicle is detailed, full of fuel, has all requested accessories installed, and is ready for customer pickup in the delivery area
Demonstrates interior and exterior vehicle features, personalizing the delivery to the customer’s needs
Communicates the benefits of owning the purchased vehicle, as well as dealership services and amenities
Explains warranties and all relevant documents
Completes necessary customer registration according to manufacturer guidelines
Familiarizes the customer with Service department personnel and areas
Presents keys and relevant documents to the customer
Works closely with department managers to ensure customer satisfaction
Maintains CSI (Customer Satisfaction Index) at or above Company standards
Maintains an organized, clean, and safe work area
Participates in required training
Records all hours worked accurately in the company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties
Performs other duties as assigned