BMW Genius

Hendrick • Austin, TX

6d • Onsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. This role involves educating customers on current product line options, basic product specifications, and optional equipment. The BMW Genius also conducts test drives, facility tours, and training classes for customers on technology. They provide assistance to customers as needed, work closely with salespeople, and support the sales team. The position requires maintaining CSI at or above Company standards, keeping a clean and safe work area, and participating in required training. Accurate timekeeping and adherence to Safeguards rules and regulations are essential. The role also involves demonstrating the Company’s Core Values and complying with all Company policies and procedures, including safety regulations.

Requirements

• Previous sales and/or customer service experience desired.
• Advanced technology skills.
• Valid Driver’s License
• Basic Computer skills to utilize timekeeping system.
• Ability to learn web based applications for customer management.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• GED
• High School Diploma
• Automotive
• up to 3 years
• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED