BMW Concierge Ambassador

Bluegrass Honda/BMW•Paducah, KY

45d•Hybrid

About The Position

Bluegrass BMW is seeking an exceptional BMW Concierge Ambassador to help deliver a luxury ownership experience that extends far beyond the dealership. The Concierge Ambassador will serve BMW owners throughout Western Kentucky, Southern Illinois, Northwest Tennessee, Southeast Missouri, and surrounding communities, bringing the Bluegrass BMW experience directly to customers’ homes and workplaces. This role is more than just vehicle transportation; the Concierge Ambassador is a trusted, customer-facing representative and an important part of the ownership experience. Responsibilities include delivering new BMWs, picking up vehicles for service, providing BMW loaners, assisting with technology, and completing paperwork remotely, all with the goal of making every interaction convenient, personal, professional, and distinctly BMW.

Requirements

Professional appearance, communication, discretion, and attention to detail are essential.
Professional grooming and personal presentation.
Bluegrass BMW-branded collared shirts.
Clean, pressed professional slacks.
Appropriate professional footwear.
A positive, polished, and approachable demeanor.
Exceptional communication and customer-service skills.
Respect for customers’ homes, workplaces, schedules, vehicles, and privacy.
A commitment to punctuality, reliability, discretion, and follow-through.
Exceptional interpersonal and customer-service skills.
A professional appearance and demeanor.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Comfort using smartphones, tablets, digital paperwork, navigation, and vehicle technology.
The ability to work independently while remaining closely connected with dealership departments.
Strong attention to detail and the ability to anticipate customer needs.
A clean driving record and the ability to confidently operate a variety of BMW vehicles.
Flexibility to travel throughout the Bluegrass BMW concierge service area.
The judgment and discretion expected when representing a premium automotive brand.

Nice To Haves

Automotive experience is helpful, but exceptional hospitality and customer-service instincts are equally important.
Candidates with backgrounds in luxury hospitality, high-end retail, aviation, client services, executive transportation, or other premium customer-facing industries may be an excellent fit.

Responsibilities

Pick up and deliver customer vehicles for scheduled service and other dealership needs.
Coordinate the delivery and return of BMW loaner vehicles.
Provide professional transportation solutions designed to make vehicle service as convenient as possible.
Deliver new and pre-owned vehicles to customers at their homes, workplaces, or other approved locations.
Help make every vehicle delivery feel like an event—not simply a transaction.
Assist customers with BMW technology setup, vehicle features, connectivity, and basic vehicle orientation.
Facilitate remote paperwork and coordinate with dealership personnel to ensure documents are completed accurately and efficiently.
Assist with preliminary trade-in vehicles, including obtaining requested vehicle information, photographs, mileage, and condition details.
Provide personalized follow-up with customers before and after deliveries, service appointments, and other concierge interactions.
Handle customer vehicles, keys, documents, and personal information with discretion and exceptional care.
Maintain the cleanliness and presentation of vehicles involved in concierge deliveries.
Represent Bluegrass BMW professionally throughout our regional market.