BMW BDC Representative

Tulley Automotive Group•Nashua, NH

10d•Onsite

About The Position

Job Summary: BDC Representatives act similar to a liaison between the sales department and prospective customers searching for either a new or pre-owned vehicle. The position is mainly focused on scheduling sales appointments while also supporting other functions of the sales department as necessary. Essential Duties and Responsibilities: Handles guest correspondences with a focus on 100% customer satisfaction; Receives inbound communication on new and pre-owned vehicles; Conducts outbound communication on new and pre-owned vehicles; Project a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information; Maintain and communicate exceptional product inventory knowledge; Gather and track customer data as directed and accurately enter into CRM; Facilitate timely follow up on internet leads; Employee must be onsite to perform job duties; Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties. Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Equal Opportunity Statement: Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

Requirements

Excellent verbal and written communication skills
Ability to work both independently and collaboratively
Ability to be analytical, problem solve and multi-task
Excellent organizational skills and attention to details

Responsibilities

Handles guest correspondences with a focus on 100% customer satisfaction
Receives inbound communication on new and pre-owned vehicles
Conducts outbound communication on new and pre-owned vehicles
Project a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information
Maintain and communicate exceptional product inventory knowledge
Gather and track customer data as directed and accurately enter into CRM
Facilitate timely follow up on internet leads
Employee must be onsite to perform job duties
Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties