BMW BDC Representative

Tulley BMW Nashua•Nashua, NH

9d•Onsite

About The Position

BDC Representatives act similar to a liaison between the sales department and prospective customers searching for either a new or pre-owned vehicle. The position is mainly focused on scheduling sales appointments while also supporting other functions of the sales department as necessary.

Requirements

Excellent verbal and written communication skills
Ability to work both independently and collaboratively
Ability to be analytical, problem solve and multi-task
Excellent organizational skills and attention to details

Responsibilities

Handles guest correspondences with a focus on 100% customer satisfaction
Receives inbound communication on new and pre-owned vehicles
Conducts outbound communication on new and pre-owned vehicles
Project a friendly and helpful demeanor while answering questions and inquiries from customers, and providing general or related vehicle information
Maintain and communicate exceptional product inventory knowledge
Gather and track customer data as directed and accurately enter into CRM
Facilitate timely follow up on internet leads
Employee must be onsite to perform job duties
Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties.