BMV Records Clerk

State of Indiana•Indianapolis, IN

13d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation This is an onsite position in the BMV Central Office at the Indiana Government Center in Indianapolis, Indiana. Role Overview: The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. You will manage documentation from in-state and out-of-state agencies and respond to driver inquires about their records. This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential. Key outcomes for this role are: Navigate and utilize the System Tracking and Record Support (STARS) database to manage driver records. Use Microsoft Office applications daily to support data entry and documentation tasks. Process documents that affect a driver's license status or driving privileges. Maintain accurate and organized driver records in compliance with agency standards. Communicate professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues. Pay Rate: This position traditionally starts at an hourly rate of $17.55. A Day in the Life: The essential functions of this role are: Supports the daily operations of an organization by performing general office tasks. Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information. Reviews files, records, and other documents to obtain information to respond to requests. Types forms, correspondence, memos, and other materials. Maintains filing systems for efficient recordkeeping and easy retrieval. Checks emails, send faxes, make copies, and updates computer databases. Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals. Trains other staff members to perform work activities, such as using computer applications. Completes tasks or projects assigned by supervisor in a timely manner. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned any time.

Requirements

Strong data entry abilities
Intermediate computer proficiency
Effective written and verbal communication skills
Attention to detail and the ability to work with a high volume of documentation
Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
Ability to work independently.
Ability to provide effective and professional customer service to internal and external parties.
Able to perform essential functions with or without reasonable accommodation.

Nice To Haves

At least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Processing court documentation and accurately applying traffic‑related convictions to driver records.
Managing documentation from in-state and out-of-state agencies and responding to driver inquiries about their records.
Navigating and utilizing the System Tracking and Record Support (STARS) database to manage driver records.
Using Microsoft Office applications daily to support data entry and documentation tasks.
Processing documents that affect a driver's license status or driving privileges.
Maintaining accurate and organized driver records in compliance with agency standards.
Communicating professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues.
Supports the daily operations of an organization by performing general office tasks.
Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
Reviews files, records, and other documents to obtain information to respond to requests.
Types forms, correspondence, memos, and other materials.
Maintains filing systems for efficient recordkeeping and easy retrieval.
Checks emails, send faxes, make copies, and updates computer databases.
Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
Trains other staff members to perform work activities, such as using computer applications.
Completes tasks or projects assigned by supervisor in a timely manner.