Blood Collection Staff – Customer Service

American Red Cross • Des Moines, IA

3d • Hybrid

About The Position

The American Red Cross is seeking individuals to join their team as Blood Collection Staff with a focus on Customer Service. This role involves assisting with all aspects of the blood collection process, including transporting and setting up equipment, creating a welcoming environment for donors, and adhering to safety procedures for collecting life-saving blood donations. The organization provides paid phlebotomy training, offering opportunities for career growth within a humanitarian organization. The position emphasizes connecting with donors, ensuring their comfort, and maintaining detailed records to meet regulatory requirements for safe blood transfusion. Teamwork is essential for setting up and dismantling equipment at mobile blood drives held at various community locations.

Requirements

• High school diploma or equivalent is required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required.
• Must be proficient with Microsoft office applications.

Nice To Haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED