Blood Collection Staff – Customer Service

American Red Cross • Jackson, MI

4d • Onsite

About The Position

The American Red Cross is seeking individuals to join their team as Blood Collection Staff with a focus on Customer Service. This role involves assisting with all aspects of the blood collection process, including transporting and setting up equipment at collection sites, creating a welcoming environment for donors, and ensuring safety procedures are followed during blood collection. The organization offers paid phlebotomy training, allowing for career growth within the humanitarian sector. The position emphasizes the impact of the work, the importance of connecting with donors, and the collaborative team environment.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• A current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods of time.
• Adaptability to long, irregular hours and frequent schedule changes.
• Minimum height of 60 inches may be required to safely operate Red Cross vehicles.
• Basic computer skills.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Responsibilities

• Connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Ensure blood collected meets goals and regulatory requirements for safe transfusion.
• Drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites.
• Assist with every step of the blood collection process.

Benefits

• Paid training.
• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED