Blood Collection Staff - Customer Service

American Red Cross • Henrietta, NY

3d • Hybrid

About The Position

The American Red Cross is seeking individuals to join their team as Blood Collection Staff with a focus on Customer Service. This role involves assisting with all aspects of the blood collection process, including transporting and setting up equipment at collection sites, creating a welcoming environment for donors, and adhering to safety procedures for collecting life-saving blood donations. The organization offers paid phlebotomy training, allowing for career growth within a humanitarian organization. The position emphasizes the impact of the work and the opportunity to be part of a mission-driven team.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• DOT certification is required; must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required.
• Must be proficient with Microsoft office applications.

Nice To Haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

Responsibilities

• Connect with donors personally, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Ensure blood collection meets goals, regulatory requirements, and can be safely transfused through detailed orientation.
• Drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites.
• Transport and setup equipment at collection sites in local communities.
• Create a welcoming and comfortable environment for volunteer donors.
• Follow all safety procedures while collecting lifesaving blood donations.

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED