Blended Case Manager

HOPE ENTERPRISES•Williamsport, PA

4d•Hybrid

About The Position

Under the supervision of the Blended Case Manager Supervisor, the case manager will manage a caseload of up to thirty (30) consumers who have severe and persistent mental illness. A Blended Case Manager will be available to the consumer 24 hours per day, 7 days per week utilizing a weekly on-call rotation. This worker will assist consumers in obtaining necessary resources in the community to work towards their recovery goals. This Blended Case Manager will work with the consumer as long as necessary in brokering resources and consulting with families and significant others.

Requirements

Bachelor's degree with major course work in sociology, social welfare, psychology or other related field OR be a registered nurse.
A high school diploma and 12 semester credit hours in sociology, social welfare, psychology or other related field and two years’ experience in direct contact with mental health consumers.
Any Blended Case Manager who has continuously served in the role since April 1, 1989, and has remained employed as a Case Manager while holding a high school diploma.
Valid driver’s license, required.

Responsibilities

Complete a strength-oriented assessment within one month of opening a case with clear descriptions of consumer problems which have led to BCM referral and in accordance with CCBH and OMHSAS requirements.
Complete the Environmental Matrix with consumers at least once every six months and when needs change to determine the level of case management required.
Manage personal time between direct and collateral contact or travel time, and time in the office for paperwork and supervisory activities in order to meet the expectation of a monthly average of at least 334 billable units per month or 4000 units per year.
Enter case notes within five working days.
Complete required financial determinations and abatements when indicated.
Meet unit expectations with regard to frequency of billable contacts and timely input of consumer contacts into applicable State and/or Hope computer systems.
Respond to all calls from consumer providers as soon as possible.
Represent the Agency in a professional manner.
Accommodate the provider’s request and recommendation in the interest of the consumer.
Coordinate care with all community providers that the consumer is involved with.
Promote maximum consumer growth towards recovery and successful community tenure in terms of reduced hospitalization.
Enhance consumer's independent living arrangement, vocational/education activity, and natural support system.
Assist consumers in accessing housing, income, benefits, transportation, employment services, medical services or other non-mental health services necessary to complete goals.
Determine services based on consumer values, personal and cultural preferences, and strengths.
Coordinated access to services and provide transportation to clients when appropriate.
Perform visual inspection of consumers’ residences at least quarterly to assure health and safety standards are met.
Provide resources to resolve potential crisis situations to the consumers and family members as needed.
If needed, develop a High-Risk list of Consumers that may need additional staffing and development planning.
Identify High Risk Consumers at Unit staff meetings to show effective use of common ground tools and resources to provide recovery principles.
Participate in individual and group case management discussions to develop strategies for working with consumers, including Risk Management meetings as needed, and Community Care High Risk meetings on a rotating basis.
Perform other related duties and assignments as directed.