Bleeding Disorders Patient Liaison - Northwest

UnitedHealth Group•Washington, DC

3d•$60,200 - $107,400•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM The Bleeding Disorder Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives. You’ll enjoy the flexibility to telecommute from the state of Ohio or Pennsylvania as you take on some tough challenges.

Requirements

1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
6+ months of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
Intermediate level of proficiency with Hemophilia/Bleeding Disorder knowledge
Intermediate level of proficiency with Microsoft Office products and general computer use
Beginner level of proficiency with Business-to-Consumer or Business-to-Business relationship selling and / or marketing skills
Currently located in Washington, Oregon, Idaho, or Utah
Access to reliable transportation & valid US driver's license
Ability to travel nationwide up to 30%25 of the time (travel may include weekends/nights)
Able to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm PST)

Nice To Haves

Experience within the Bleeding Disorder community
Salesforce experience
Experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures with the ability to write reports and correspond professionally
Bi-lingual skills are beneficial this position

Responsibilities

Develop and help maintain consumer relationships by following up with regular proactive contact
Participate in local and regional non-profit events and support groups to educate and recruit potential patients
Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
Assist in the development of educational materials
Keep current regarding community health issues and regulations
Complete required training and reports (expense, sales, timesheets) within the requested timeframe
Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
Participate on weekly pipeline calls and activities
Uncover new business opportunities within client base
Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
Conduct online marketing research on the new consumer and / or professional business leads
Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
Coordinate meetings with patients and appropriate sales team members
Explain therapy and / or disorder program features or services in detail
According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences
Coordinate, lead and deliver patient educational workshops